Returns & Policy

General Conditions

Returns and exchanges can be made for Containitude stores.

Returned or exchanged merchandise must respect the conditions, terms and eligibility listed below.

Regular-Priced Item

30 days from the date of purchase

Promotional or Sale Item (%)

15 days from the date of purchase

Final Sale Item (50% off the original retail price or +)

No return, exchange or refund

If the time limit is passed, we will not be able to process your return or exchange. No exceptions will be allowed.

Conditions and eligibility for returns and exchanges:

Original receipt: If you provided your email address during your purchase, we can retrieve your original receipt. Without the original receipt, we cannot process a return or an exchange.

Product condition: Containitude reserves the right to refuse any return or exchange of merchandise that does not meet one of the following conditions: If the item has been worn, misused, altered, soiled, washed or damaged in any way. Price tags must still be attached and the sanitary protection must not have been removed. No returns, exchanges or refunds.

Promotion: Please note that returning items purchased during a promotion may void the terms of that offer. In this case, the value of the returned item and other items included in the promotion will be recalculated according to the new sales terms. No returns, exchanges or refunds for cosmetic products and jewelry.

Refunds: You will get a refund according to the original payment method. If the original payment method cannot be provided, the refund will be done on a gift-card.

Gift with Purchase: If you are returning items that were qualified to receive a gift with purchase, you must also return the gift with the item(s) included in that promotion while respecting the conditions and eligibility for a return or an exchange. If the gift with purchase is not returned, the price of the item will be deducted from the return. In the case, where a balance would remain to be paid by the customer, the return will not be processed.

Gift Card: A gift card cannot be refunded or replaced if lost or stolen.

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